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Front Line Adjudication Training

The Challenge

Before COVID put the Greater Toronto Area into lockdown, SOAR would host their Front Line Adjudication Training in-person at a conference center where speakers would present on stage to the trainees. With all of us being in a strict lockdown, doing this training in person was not an option. The challenge of virtual presentations is keeping the audience engaged. Our goal is to keep the technical problems limited, ensure seamless presentations, and organize breakout discussions.

The Solution

Our facilitator for this event coordinated with the Executive Director of SOAR, Daphne Simon, to organize the distribution of the meeting invitations. Two rounds of invitations were required with a digital calendar included, speakers received a separate email to facilitate a pre-event dry-run. Multiple test sessions were organized between our facilitator and the presenters to develop a flow of events, ensure each presenter had the equipment necessary to be successful, and most importantly to establish a plan for utilizing breakout rooms and polls during their presentations.

Throughout the event, our facilitator executed the plan to a tee. Recording enabled, breakout rooms pre-assigned, polls prepared, presentations shared, and the support line ready for tech problems. After the event finished on the 29th, our facilitator circulated a post-training email with a link to a private shared drive with all of the presenter’s resources, a survey link to review the training, and a link to a custom expo where the recordings of each day can be rewatched.

The Results

Feedback from the trainees showed overwhelmingly positive experiences. Everyone who attended the training sessions left feeling much more informed on front line adjudication, expressing how amazing each speaker was and overall how seamless everything came across.

SOAR was extremely impressed with how well everything carried out and continues to work with us on a variety of their online events.

Event Planning with


About the client

SOAR is an organization of Chairs, members, management and staff of administrative boards, agencies and tribunals. The mission of the Society of Ontario Adjudicators and Regulators is to advance administrative justice through education, advocacy and innovation.

SOAR has various activities, including training programs for newly appointed adjudicators and administrative staff, a major conference each year in November dealing with the latest developments in administrative justice and participation in policy initiatives of relevance to the direction and integrity of the administrative justice system.

A Word From The Client

We contacted First Class in the planning stages of Front Line Adjudication Training (FLAT), an interactive two-day training for Front Line Adjudicators. We needed assistance to launch this program in a virtually effective manner. 12 speakers from across the administrative justice sector presented during the training and were able to do so seamlessly while maintaining the interactive nature of the training. We required customized breakout rooms for small group discussions, which were scattered throughout the two days of training. First Class also assisted us in distributing multiple documents and made this process much easier by managing the breakout sessions and sending documents through both the Zoom chat and via email.

They hosted multiple test sessions for the our speakers before the actual event to ensure the actual day would run smoothly with no technical glitches. They even customized materials to accommodate presenters’ preferences. The event was recorded & edited by the First Class team; then conveniently shared on an online expo to reach the trainees. After the event concluded, FCCF provided us with survey results of the satisfaction of the event, all of the presenter resources, and a chat transcript, which was easily accessible from a single OneDrive link. Working with First Class is truly a one-of-a-kind experience that makes any online event possible and successful!

Daphne Simon

Executive Director, SOAR

Let’s Work Together

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